Posted by B. on January 10, 2019 at 10:17 AM CST
"In 2019, we want to make sure the shopping experience on our direct to consumer platform is the best it can be. Starting January 18, 2019, Hasbro Toy Shop will be going “under construction” while we make changes to the site and prepare to relaunch next month. We have some exciting developments in the works and can’t wait to share more with you in the coming weeks.
Check back regularly for details!"
WHAT YOU NEED TO KNOW:
What is happening to Hasbro Toy Shop?
Improving the toy shopping experience is always one of our top priorities. While we can’t go into specifics, we are excited to share more about the changes to the new, more curated site in the coming months. Check back for more details!
Can I still place an order on Hasbro Toy Shop?
Yes, you can still place orders on Hasbro Toy Shop through January 17, 2019, 11:59pm ET. No new purchases can be made on Hasbro Toy Shop after this time. We’ll be making changes beginning January 18, 2019.
How do I check on the status of a recent order?
You can still access your account and check existing orders using your login at HasbroToyShop.com through February 2019.
Will you be relaunching an e-commerce site?
Yes; we are excited to launch our new e-commerce site in February 2019.
I have a remaining balance on my Hasbro Toy Shop gift card. Can I still use this on the new site?
Yes; the remaining balance on your Hasbro Toy Shop gift card can be used as a form of payment on the new site. To redeem your Hasbro Toy Shop gift card, contact us at 1-800-408-0052 and our team can assist you with your order. Please have your gift card available when you call.
What brands/products will the new site include?
We are excited to share more details in February 2019 about the curated selections of brands & products that will be featured on the new site.
What will happen to my account information once Hasbro Toy Shop shuts down?
All personal information associated with your Hasbro Toy Shop account will be deleted when the new site relaunches. Order information will be retained for audit purposes only. .
Have another question not listed here?
Please contact us at customerservice@hasbrotoyshop.com or 1-800-408-0052.
